Returns & Exchanges
At Rockville, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your shopping experience remains hassle-free from the moment you order until your items are in your hands.
Initiate Your Request
Log into your Rockville account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Item
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing